Iconic Care
Provide Feedback
We Welcome Your Feedback
At Iconic Care Group, your feedback is important to us. We welcome comments, compliments, suggestions and complaints from NDIS participants, families, carers, support people and anyone who has interacted with our team. Your feedback helps us understand what we are doing well and identify areas where we can improve.
We are committed to providing safe, respectful, compassionate and person-centred care. All feedback and complaints are treated confidentially and sensitively, reviewed fairly, and addressed appropriately. Where contact details are provided, we will keep you informed of the progress and outcome.
Your Feedback Helps Us Improve
0474 801 695
Our team is available to listen to your feedback, answer your questions and assist you with any concerns.
info@iconiccaregroup.com.au
Please include as much relevant information as possible so that we can understand and respond to your concern appropriately.
Online Feedback Form
Simply provide your details and tell us about your experience. Our team will review your submission and get back to you where appropriate.
Feedback or Complaints Form
How We Manage Your Complaint.
At Iconic Care Group, we take all complaints seriously. If you are unhappy with any aspect of our services or support, we encourage you to share your concerns with us.
We will acknowledge your complaint, listen carefully, and work with you to resolve the issue fairly, respectfully, and as quickly as possible. Where a complaint is made on behalf of a participant, we will consider their needs and involve them appropriately.
Your feedback helps us identify areas for improvement and continually enhance the quality and safety of our services.
Independent Feedback and Support.
If you would prefer to speak with an independent organisation about your concerns, you can contact the NDIS Quality and Safeguards Commission. The Commission provides an independent avenue for participants and others to raise concerns about NDIS providers and services.
You can contact the NDIS Quality and Safeguards Commission on 0474801695 or visit: